Updated 19/10/2026
Terms & Conditions
Clear information before you agree any work.
About these terms
Joslin IT Services is the trading name of Joslin IT Services Limited, company number 10169510, registered in England and Wales. Our business contact address is 42 Bramley Way, Mayland, Essex, CM3 6ER. Contact hello@joslinitservices.com or 07880 962284. This page explains the basis on which we arrange work; your quotation and the applicable service terms set out your agreement.
Agreeing the work
We discuss the work, scope, price or charging method, timing and responsibilities before work begins. Any hardware, parts, licences, subscriptions, travel or other separate charges are identified in the quotation or agreed work record. Additional work and purchases require your agreement. We are not VAT registered and do not charge VAT.
Business and home customers
Business and consumer customers have different service terms. The applicable version is provided with the quotation or before the agreement is made. Ask for a copy you can keep. Any ongoing arrangement must separately state its scope, duration, renewal, payment and cancellation terms; no support package, minimum term or automatic renewal is created by this website.
Access, backups and data
Provide authorised access and tell us about important data, known faults and restrictions. Backup, monitoring and recovery responsibilities must be agreed for the particular job. Backups are not automatically included in an ordinary repair. We discuss material data-loss risks and obtain permission before destructive work.
Appointments and support availability
Contact hours are Monday–Friday 08:00–16:00 and Saturday 09:00–13:00. Work may take place outside those hours by arrangement. Response targets, appointments and support availability are those expressly agreed for your work; sending a message does not book a session.
Consumer cancellations and statutory rights
Where a statutory cancellation right applies to a distance or off-premises agreement, we provide the applicable cancellation information and form before agreement. Starting work during a cancellation period requires the appropriate express request. Nothing on this website removes or limits consumer rights or liability that cannot lawfully be excluded.
Third-party services
Licences, cloud services, payment platforms and remote-support products have their own provider terms. Relevant supplier commitments and charges are identified before purchase. We remain responsible for our own agreed work.
Questions, complaints and cancellations
Contact hello@joslinitservices.com, call 07880 962284 or write to our business contact address, quoting the job or invoice reference. We will discuss the issue and an appropriate next step. Use the cancellation method and notice period set out in your agreement; statutory rights remain unaffected.