Remote support • one step at a time
Remote help,
with you in control.
Start here when you have arranged a remote support session with us. Keep your phone available so you can follow the steps together.
Before you download
Contact us first. Only allow a connection you are expecting. Close private documents before the session, and ask us if any prompt is unclear.
Follow these four steps
- 1
Open the download page
Select “Open Joslin QuickSupport”. This takes you to the Joslin IT Services TeamViewer download link.
- 2
Download and open QuickSupport
Follow the instructions for your device. If your computer asks for permission, check with us if you are unsure.
- 3
Connect with us
Follow our instructions and only accept the expected session. The exact prompts depend on the device and QuickSupport version.
- 4
Finish the session
When the work is complete, end the remote connection and close QuickSupport. Ask us if you are unsure what to close.
Ready to begin?
You are opening the Joslin IT Services download page on TeamViewer.
A few useful answers
The download does not open. What should I do?
Call us on 07880 962284 and describe what you see. Do not try a different remote-support link from an unexpected message.
Will someone connect automatically?
Downloading the file is not the same as arranging or approving a support session. Follow the agreed connection process with us.
Do I need to leave it open afterwards?
End the session and close QuickSupport when the work is complete. Any continuing access would need a separate agreed arrangement.