Existing customers
Let’s get you to
the right help.
Use your agreed support arrangements. If you are contacting us about a problem, a short description of the impact helps us understand what is needed.
Choose the next step
Request support
Email support@joslinitservices.com with a brief description of the issue, affected device and how to contact you.
Speak to us
Call 07880 962284. Let us know if the issue is affecting several people or a key business process.
Remote session arranged?
Open the remote support page when we ask you to connect.
Explore Remote session arranged?Contact hours only
Monday–Friday 08:00–16:00 · Saturday 09:00–13:00. Work outside these hours may be arranged separately. Contract-specific availability and response targets are those in your support agreement.
What to include in a support request
- 1
What is happening?
Describe what you are trying to do and what happens instead.
- 2
Who or what is affected?
Include the device, application or location. Explain the business impact.
- 3
When did it start?
Mention any recent change and useful error wording. Remove private information from screenshots.
A few useful answers
Do I need to download anything first?
Contact us first. If remote support is appropriate, you will be directed to the QuickSupport page.
Should I send my password?
No. Do not send passwords or security codes in a general support email or website form.
What are the support hours and response times?
Use the contact hours and any response targets in your agreement. Sending a message does not automatically book a remote session.
Ready for the remote session?
Only start when you have arranged support with us.